FAQ

We work with a trusted warehouse and production partner in China. Your items are shipped directly from our warehouse overseas, which allows us to offer consistent quality and fair pricing.

Smith & Clarke is a Dutch-registered business operating with a UK-inspired brand identity. All customer support and order processing are handled from the Netherlands.

You can reach us by email at Info@smithandclarke.com, by phone at +447520665710, or via our contact form our customer service hours are Monday to Friday: 9:00 - 17:00 GMT

Yes, we offer free delivery on all orders within the United Kingdom.

No, customers are responsible for return shipping costs.

For more details, please visit our Return & Refund Policy.

If the maximum processing and shipping time has passed, allow up to 2 extra business days and check your tracking link. If your package still hasn’t arrived, please wait an additional 3 business days, then contact us at info@smithandclarke.com with your order number.

Our fulfillment partners operate from multiple warehouses.

All UK orders are shipped from our partner warehouse in Zhejiang, China.

Processing takes 1–2 business days.

After dispatch, delivery to the United Kingdom typically takes 7–12 business days, depending on the courier and your location.

All shipments include tracking, with final delivery handled by Royal Mail or DPD.

See more information in our Shipping Policy.

The order cut-off time is 16:00 GMT. Orders placed after this time will be processed the next business day.