Return And Refund Policy
Key Details:
- Return Period: 30 days from the date of delivery
- Restocking Fee: None
- Refund Processing Time: Up to 7 days
- Return Shipping Costs: Covered by the customer
- Exchanges: We accept them
This policy is subject to our Terms of Service.
You may return your items for any reason within 30 days of delivery. We are unable to accept returns beyond this period.
To begin the return process, please contact our customer service team at info@smithandclarke.com
Please ensure that all returned items are unused, unworn, and in their original packaging with all tags attached. Make sure the parcel is securely packed to prevent damage during transit. Please note that customers are responsible for the return shipping costs.
Return Address:
Contact Name: Wang Maoqin
Lane 1177, Jianlan Road, Meixu Street, Yinzhou District
Ningbo 315100, Zhejiang, China
Our support team will confirm your return details and guide you through the next steps.
Refund Process
After we receive and inspect your returned package, we will process your refund to the original payment method. This may take up to 7 days. We do not charge any restocking fees.
Exchanges
If you would like to swap an item for a different one, please email us at info@smithandclarke.com. We will guide you through the exchange process. Just remember that you can only exchange unused items within 30 days of the delivery date.
Cancellations
We understand that you may need to cancel an order. To do so, please contact us at info@smithandclarke.com. Please ensure you contact us as soon as possible, as we won’t be able to cancel your order once it has been processed.
Damaged or Incorrect Items
We sincerely apologize for any inconvenience if you receive a damaged or incorrect item. To help us resolve this for you as quickly as possible, please take photos of the issue and email them to us at info@smithandclarke.com. We will promptly review your case and ensure you receive the correct, non-damaged item.
Need Assistance? We're here to help you
Customer Service Hours:
Monday - Friday: 9:00 - 17:00 GMT
Email: info@smithandclarke.com
Phone Number: +44 75 20 66 57 10
Contact Form: Click Here
Company number: 94851239
VAT: NL005113177B26
Address: Verdunplein 17, 5627SZ Eindhoven, The Netherlands