Return And Refund Policy
Return Policy
Key Details
Return Period: 30 days from the date of delivery
Restocking Fee: None
Refund Processing Time: Within 7 days after inspection
Return Shipping Costs: Paid by the customer
Exchanges: Accepted for unused items within 30 days of delivery
This policy is subject to our Terms of Service.
Return Process
You may return your items for any reason within 30 days of delivery. We are unable to accept returns beyond this period.
To begin the return process, please contact our customer service team at info@smithandclarke.com Our support team will confirm your return details and guide you through the next steps.
Please ensure that all returned items are unused, unworn, and in their original packaging with all tags attached. The parcel must be securely packed to prevent damage during transit.
Returns: 30 days from delivery. Return postage paid by customer.
Return Address:
Wiltschut Commerce
Verdunplein 17
5627 SZ Eindhoven
Niederlande
Refund Process
Once your returned package has been received and inspected, we will process your refund to the original payment method within 7 days. We do not charge any restocking fees.
Exchanges
If you would like to exchange an item for a different one, please email us at info@smithandclarke.com We will assist you with the exchange process. Please note that exchanges are only available for unused items returned within 30 days of delivery.
Cancellations
If you wish to cancel your order, please contact us at info@smithandclarke.com as soon as possible. Orders cannot be cancelled once processing or shipping has begun.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, we sincerely apologize for the inconvenience. Please email photos of the issue to info@smithandclarke.com We will promptly review your case and ensure that you receive the correct, undamaged item.
Customer Service
Hours: Monday – Friday, 9:00 – 17:00 GMT
Email: info@smithandclarke.com
Phone: +44 75 20 66 57 10
Contact Form: Click Here
Company Details
Company Name: Wiltschut Commerce
Company Number: 94851239
VAT Number: NL005113177B26
Registered Address: Verdunplein 17, 5627SZ Eindhoven, The Netherlands