Shipping Policy
Important Information
Order Cut-Off Time: 16:00 GMT
Order Processing: 1–2 business days (Monday – Friday)
Estimated Delivery Time (UK): 7–12 business days (Monday – Friday)
Free Delivery: Available for all orders within the United Kingdom
Shipping Process
Once your order is placed, you will receive a confirmation email indicating that we have started processing it. Processing typically takes 1–2 business days (Monday – Friday).
After dispatch, delivery to the United Kingdom typically takes 7–12 business days, depending on your location and the courier network.
All orders are shipped via trusted international carriers, with last-mile delivery handled by Royal Mail or DPD within the UK.
Our fulfillment partners operate from multiple warehouses. All UK orders are shipped from our partner warehouse in Zhejiang, China.
We are pleased to offer free tracked delivery on all orders within the United Kingdom.
Delays
If your order has not arrived within the maximum processing and delivery time stated above, please allow up to 2 additional business days (Monday – Friday) before contacting us. Use your tracking code to check the latest status of your shipment.
If your package still hasn’t arrived after that, please contact us and include your order number for quick assistance.
Cancellations
If you wish to cancel your order, please contact us as soon as possible at info@smithandclarke.com Once your order has entered the processing or shipping stage, we can no longer guarantee cancellation.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, we sincerely apologize for the inconvenience. Please email info@smithandclarke.com with photos of the issue, and we will promptly review your case to ensure a replacement or refund is arranged.
Returns
Customers have the right to return items within 30 days of delivery. Please note that return shipping costs are the responsibility of the customer. Returns should be sent to our partner warehouse in Zhejiang, China, as stated in our Return Policy page. All returns must be authorized via email before shipping them back.
Customer Service
Hours: Monday – Friday, 9:00 – 17:00 GMT
Email: info@smithandclarke.com
Phone: +44 75 20 66 57 10
Contact Form: Click Here
Company Details
Company Name: Wiltschut Commerce
Company Number: 94851239
VAT Number: NL005113177B26
Registered Address: Verdunplein 17, 5627SZ Eindhoven, The Netherlands